Frequently Asked Questions
If you are based in the UK 1-2 working days, next day if using Next Working Day delivery method.
We are usually able to ship worldwide in 5-7 working days.
However, in some cases it may take 7-10.
Shipping Times are how long it takes to ship the item AFTER the order gets processed.
We only offer product tracking if you purchase tracking.
Hey there! If you have any issues with tracking your product please send our support team an email at firstname.lastname@example.org and we will be happy to assist you!
We ship any order the same day up until 3pm and can take 1-3 days to arrive within the UK. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders will arrive within 1-3 days
Mistakes happen! Send us an email as soon as you can at email@example.com
Returns and refunds
You can find our Refund and Return Policy HERE. If you have any questions or concerns don’t hesitate to contact us at
Whoops, sorry about that! Unfortunately shipping can get a little rough sometimes, but we’ll fix it if you give us the chance! Send us an email at firstname.lastname@example.org
Why Am I Missing Items? Depending on stock and warehouse location, we may need to ship your order separately, so sometimes products will arrive at separate times in separate packages, generally we’ll give you the tracking numbers anyway though so you’ll know!
Check your order confirmation email for the tracking number. IF that doesn’t work, send us at email at email@example.com
Safety and security
We’re aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified (As can be seen above) to give you safe and secure transactions, and all Credit Card payments are processed with our payment processor Shopify, the best in the business! We don’t store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets!
UK orders will take 3-7 days depending on where you live.
International orders will take 7-14 days depending on where you live.
All sales are final meaning we do not offer returns or refunds unless it’s a serious incident, this is because of sanitary reasons.
Before purchasing any products please read the Ingredients information page, that page has all the information about the ingredients we use, however if you don’t know if your allergic to anything we use simply do a patch test on your arm and leave for a few hours before applying the product to your face and if you do have a reaction I will not be held responsible as I have listed the ingredients on my website.
email us as soon as possible so we can fix the problem, If we are not emailed quick enough the package may have been shipped, this is a problem we cannot fix.